Utilities
Intelligent Revenue Management Solutions that enhance existing meter-to-cash processes with cyber
resiliency, customer service, exceptions management, and rates management across Electric, Water,
Gas, and other utility line of business.
Intelligent Revenue Operations
Future-Proofed for Business Resilience
ArcOneEPM provides essential “insurance” for business continuity, particularly during cyberattacks. When the utility’s CIS systems are compromised, EPM steps in asa reliable backup, enabling essential operations such as billing and payments to ensure business continuity. This effectively reduces the financial risks linked with extended disruptions while maintaining customer confidence.
Intelligence within Meter to Cash processes
ArcOneOcular AI injects intelligence within your Meter to Cash processes to proactively identify and manage billing and meter exceptions, improve customer service, and increase collections.
Intelligent Rates Design and Management ArcOneEPM provides powerful capabilities to define, design, model, and execute complex rating plans based on real-time market needs and demand to optimize revenue and profitability.Simulate and adjust rates in response to market changes with sophisticated what-if and scenario-modeling capabilities to maximize impact and meet regulatory compliance requirements.
ArcOne for Utilities
Data-Driven Decision Intelligence Adapted For Revenue Management in Highly Regulated Industries
Business Resiliency
Business Insurance to reduce financial risk
ArcOne EPM serves as a vital asset for business continuity, particularly during cyberattacks. When the utility’s CIS systems are compromised, ArcOneEPM steps in as a reliable backup, enabling essential operations ranging from billing to revenue collection. This effectively reduces the financial risks linked with extended disruptions.
Rates Management
ArcOne EPM provides robust rate management capabilities from rate plan design, simulation, and execution. Effective what-if capabilities let you assess the impact of rates, while a centralized product catalog gives the enterprise control over creating and managing innovative products and offers to the marketplace.
ArcOne EPM for Utilities
Enterprice Profit Maximization for Utilities
ArcOne IntelliArc for Utilities
A Marketplace of orchestrated Multi-Agent Systems that are goal-optimized to maximize revenue and profitability.
Experience360
Provides a modern customer service portal for both self-service and agent-assisted service. It leverages AI - powered personalization and generative AI to anticipate the needs of the customer andresolve issues proactively and expediently. Key benefits of this solution are to reduce average handle time, improve first call resolution, while improving customer satisfaction.
Exceptions360
Looks across themeter to cash lifecycle to proactively identify exceptions that impact revenue collections. By analyzing data from the AMI headend, MDM, CIS, and other ancillary systems it helps coordinate different silos and roles to identify exceptions and automate their resolution. This improves revenue collections while reducing operational costs.
Enrich360
Provides a robust foundation for data integration, validation, transformation, and governance to assimilate data from across multiple sources that include MDM, CIS,and data warehouses. It provides a business and intelligence fabric that extracts decision intelligence delivered directly into the workflow of key roles such as your billing analysts, meter analysts, and product managers as unique insights, dynamic dashboards, interactive prompts, and analytics.
